[ACCOUNT MANAGER ROLE]

Full-time • Cremorne, VIC

[ABOUT THE ROLE]

As an Account Manager at Efront, you’ll be part of a tight-knit team and share the responsibility of creating great work and a great work environment. We’re down-to-earth, professional and approachable. We create polished, high-performing WordPress websites for ambitious organisations and established brands like Cotton On, PCYC, Caulfield Grammar, Beechworth Honey, and Camp Quality.

You’ll be the person who helps keep things moving — making sure projects land well and clients feel looked after. It’s hands-on, collaborative and a great way to build your digital and account management skills and industry knowledge.

We’re looking for someone who knows their digital!

Not just the difference between a CMS and CSS or that an IP address has nothing to do with intellectual property. The role calls for a good understanding of SEO, Google Analytics, Email Marketing and you’re excited by the adventure of AI and how you can bring this to our clients.

[WHAT YOU’LL DO]

• Be a friendly, responsive point of contact for our clients to manage and grow relationships, both design agencies and end-clients
• Organises project resource, ensure tasks are completed within scope and timings and budget – managing projects from brief through to delivery
• Keep communication clear, concise and aligned
• Review work, test changes and help maintain our quality standards
• Interpret basic analytics and SEO data to help inform next steps
• Build and nurture positive working relationships with the team
• Help streamline and improve internal processes

[WHO YOU ARE]

You’ll be super responsive and expect your websites to be the same. A switched on fast learner who is organised, creative, yet still practical. While you have a passion for cutting red tape, you’re no cowboy.

You are:

• A quick study who works with a genuine sense of urgency
• Organised and detail-oriented
• Creative enough to see possibilities; practical enough to actually get things done
• Someone who quietly winces at buzzwords like “deep dive” and “circle back” but you also know when the moment calls for them
• Someone who enjoys solving problems and thinking ahead
• A team player who brings positivity, humour and humility
• Someone who gets things done and has fun doing it
• Experienced in administration, customer service, or account coordination (highly regarded)

In a nutshell, you’re an amazing people person, who gets things done and has fun doing it.

[OTHER ADMIN DETAILS]

• Permanent, full-time role
• Based in Cremorne (The Commons)
• You should have the right to work in Australia permanently
• You’ll be reporting to Nicky, our Account Director

[LIFE AT EFRONT]

Great work and good people are at the heart of everything we do.

We work hard to find and retain the right people. And over the years, this has led us to forge so many long term relationships with amazing brands and clients.

Our style is what we call “professional informality”. Our service is genuinely outstanding and we’re rewarded with industry leading clients. We’re polite, good-humoured and comfortable in our own skin. We’ll always prefer simple, straightforward language over the latest business buzzwords.

We’re practical, big on process and always looking for ways to improve what we do.

We work smarter, not longer. Every deadline is important, and while we accept that sometimes we’ll make mistakes, we use these to help us along our journey of continuous improvement.

Things that you can expect when you join the Efront family:

• Regular catered workplace lunches, plus complimentary breakfast and fruit
• Workspace sponsored events to foster connection and engagement
• The Commons Health Club Gym floor access
• Ownership of process improvement initiatives
• A supportive, positive and fun work environment. We’re good at looking after each other

When you’re part of a team where everyone is committed to creating a positive and engaging environment, it makes a massive difference to how you feel about your job. Trust us, it doesn’t happen by accident. So if this sounds like you, we’d love to hear from you! Please fill out the form below.